Guest Services
Wondering what it's like to vacation with us?
From the moment a prospective renter lands on an intriguing property, they are treated as our most important guest. From initial inquiry all the way to satisfaction survey, they are attended to by a dedicated staff of professionals, starting with our exceptional reservation team.
We're communicators. With decades of experience in the rental process, our reservation experts guide prospective renters to the right home, putting each guest at ease and developing a strong rapport along the way. As a result, they've built a reputation for excellent communication and customer service. Combine that with a talent for putting the right people in the right home, and you get an impressive record of re-bookings and a strong referral base.
We're hands on. We know the best renters expect the best in return, so we ensure that our homes are appointed with everything a guest could want. We work with our owners to make well-maintained, comfortable furnishings, updated décor and modern technology a given in each of our homes. And if guests need something else? We've likely got it in our inventory of commonly-requested items, which we'll deliver on demand.
We're responsive. Our approach is personal, friendly and courteous, even at the end of our guest's journey. We welcome feedback, using it to make each property more competitive for our owners and more accommodating for our guests. Our standards are high. So are our guest ratings.
